Privacy Policy

Effective Date: June 10, 2025
Last Updated: June 10, 2025

1. INFORMATION WE COLLECT

Personal Information:

Names, addresses, phone numbers, email addresses
Emergency contact information
Medical information relevant to care services
Payment and billing information
Background information for service matching

Care-Related Information:

Health conditions and medications
Dietary restrictions and preferences
Daily routines and care needs
Family dynamics and preferences

Website Information:

IP addresses and browser information
Website usage and navigation patterns
Cookies and similar technologies
Contact form submissions

2. HOW WE USE YOUR INFORMATION

We use collected information to:

Provide and improve our care services
Match clients with appropriate caregivers
Process payments and maintain records
Communicate about services and scheduling
Ensure safety and emergency response
Comply with legal requirements
Improve our website and user experience

3. INFORMATION SHARING

We do not sell, trade, or rent personal information. We may share information with:

Caregivers: Relevant information necessary for providing care
Emergency Services: When required for health and safety
Legal Authorities: When required by law or legal process
Service Providers: Third parties who assist our operations (payment processors, etc.)
Insurance Companies: For coverage verification and claims

4. DATA SECURITY

We implement appropriate security measures to protect personal information:

Secure data storage and transmission
Limited access on a need-to-know basis
Regular security assessments
Staff training on privacy and security
Secure disposal of outdated information

5. DATA RETENTION

We retain personal information only as long as necessary for:

Providing ongoing services
Meeting legal and regulatory requirements
Resolving disputes
Maintaining business records

6. YOUR RIGHTS

You have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of non-essential communications
File complaints with relevant authorities

7. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website usage
Provide personalized content

You can control cookie settings through your browser preferences.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. CHILDREN’S PRIVACY

While we provide childcare services, our website is not directed at children under 13. We do not knowingly collect personal information from children online.

10. COMMUNICATION PREFERENCES

You may opt-out of marketing communications at any time by:

Clicking unsubscribe links in emails
Contacting us directly
Updating your preferences online

11. CHANGES TO PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of changes.

12. CONTACT INFORMATION

For privacy-related questions or concerns, contact us at:

Privacy Officer: DoubleM Caregivers Management
Email: booking@doublemcaregivers.com
Phone: +1 (345) 323-4859
Address: George Town, Cayman Islands

13. COMPLAINT PROCESS

If you have privacy concerns:

We will investigate and respond within 10 business days