TERMS OF SERVICE
Effective Date: June 10, 2025
Last Updated: June 10, 2025
1. ACCEPTANCE OF TERMS
By accessing and using the doubleM Caregivers website and services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.
2. COMPANY INFORMATION
doubleM Caregivers is a locally owned and operated care service company based in George Town, providing childcare, senior care, and housekeeping services to families and individuals.
3. SERVICES PROVIDED
Our services include but are not limited to:
- Childcare and nanny services
- Senior companion care and assistance
- Housekeeping and domestic services
- Respite care for families
- Specialized care services
4. SERVICE AGREEMENTS
All care services are subject to individual service agreements that outline specific terms, schedules, rates, and responsibilities. These Terms of Service apply to all interactions with doubleM Caregivers.
5. ELIGIBILITY AND RESPONSIBILITIES
Client Responsibilities:
- Provide accurate information about care needs
- Maintain safe working conditions for caregivers
- Provide emergency contact information
- Pay fees according to agreed terms
- Report any concerns promptly
Company Responsibilities:
- Provide qualified, background-checked caregivers
- Maintain appropriate insurance coverage
- Respond to emergency situations appropriately
- Respect client privacy and confidentiality
6. PAYMENT TERMS
- Payment terms are outlined in individual service agreements
- Late payment fees may apply as specified in service contracts
- Cancellation policies are detailed in service agreements
- All prices are subject to change with reasonable notice
7. CANCELLATION AND REFUND POLICY
- Cancellation policies vary by service type and are outlined in individual agreements
- Emergency cancellations will be handled case-by-case
- Refund eligibility depends on circumstances and timing
- Advance notice requirements are specified in service contracts
8. LIABILITY AND INSURANCE
- doubleM Caregivers maintains appropriate liability insurance
- Caregivers are covered under our insurance policies during service hours
- Clients are responsible for maintaining safe premises
- Liability limitations are outlined in individual service agreements
9. CONFIDENTIALITY
We are committed to maintaining strict confidentiality regarding:
- Personal and medical information
- Family situations and circumstances
- Home security and access information
- All client communications
10. EMERGENCY PROCEDURES
- Caregivers are trained in emergency response procedures
- Emergency contacts must be provided and kept current
- 911 will be called for all medical emergencies
- Clients will be notified of any incidents promptly
11. TERMINATION
Either party may terminate services with appropriate notice as outlined in service agreements. Termination procedures and final payment terms are specified in individual contracts.
12. LIMITATION OF LIABILITY
doubleM Caregivers’ liability is limited to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from our services.
13. GOVERNING LAW
These Terms are governed by the laws of the Cayman Islands. Any disputes will be resolved in the courts of the Cayman Islands.
14. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date.
15. CONTACT INFORMATION
For questions about these Terms, contact us at:
